π¦ Shipping & Delivery Policy β Xee Mall
π Shipping Coverage
Xee Mall proudly delivers across the United Arab Emirates (UAE).
β± Order Processing & Delivery Time
- Orders are processed within 1β2 business days
- Delivery typically takes 2β4 business days after dispatch
- Delivery times may vary during public holidays or high-demand periods
π³ Payment Options
- Cash on Delivery (COD) available across UAE
- Secure online payments (Card options if enabled)
- Any applicable shipping charges will be clearly shown at checkout
π Returns & Exchanges Policy β Xee Mall
π Return Policy
We offer a 7-day return policy for eligible items.
- Return requests must be made within 2 days of delivery
- Items must be:
- Unused
- In original packaging
- In the same condition as received
- With proof of purchase
β οΈ Returns without prior approval will not be accepted
β Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us immediately
- We will arrange a replacement or refund after verification
- Please record an unboxing video as proof
π« Non-Returnable Items
The following items are not eligible for return:
- Personal care products
- Customized or personalized items
- Sale or discounted items
- Gift cards
π° Refund Process
- Approved refunds are processed within 5β7 business days
- Refunds will be issued via:
- Original payment method
- Bank transfer (for COD orders)
π© Contact Us
For support or return requests:
- π§ Email: Contact@xeemall.com (update if needed)
- π Phone: +971-XXXXXXXXX (add your UAE number)