Shipping & Returns

πŸ“¦ Shipping & Delivery Policy – Xee Mall

🚚 Shipping Coverage
Xee Mall proudly delivers across the United Arab Emirates (UAE).

⏱ Order Processing & Delivery Time

  • Orders are processed within 1–2 business days
  • Delivery typically takes 2–4 business days after dispatch
  • Delivery times may vary during public holidays or high-demand periods

πŸ’³ Payment Options

  • Cash on Delivery (COD) available across UAE
  • Secure online payments (Card options if enabled)
  • Any applicable shipping charges will be clearly shown at checkout

πŸ”„ Returns & Exchanges Policy – Xee Mall

πŸ—“ Return Policy
We offer a 7-day return policy for eligible items.

  • Return requests must be made within 2 days of delivery
  • Items must be:
    • Unused
    • In original packaging
    • In the same condition as received
    • With proof of purchase

⚠️ Returns without prior approval will not be accepted

❗ Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:

  • Contact us immediately
  • We will arrange a replacement or refund after verification
  • Please record an unboxing video as proof

🚫 Non-Returnable Items

The following items are not eligible for return:

  • Personal care products
  • Customized or personalized items
  • Sale or discounted items
  • Gift cards

πŸ’° Refund Process

  • Approved refunds are processed within 5–7 business days
  • Refunds will be issued via:
    • Original payment method
    • Bank transfer (for COD orders)

πŸ“© Contact Us

For support or return requests:

  • πŸ“§ Email: Contact@xeemall.com (update if needed)
  • πŸ“ž Phone: +971-XXXXXXXXX (add your UAE number)