📦 Shipping & Delivery Policy – Xee Mall
🚚 Shipping Coverage
Xee Mall proudly delivers across the United Arab Emirates (UAE).
⏱ Order Processing & Delivery Time
- Orders are processed within 1–2 business days
- Delivery typically takes 2–4 business days after dispatch
- Delivery times may vary during public holidays or high-demand periods
💳 Payment Options
- Cash on Delivery (COD) available across UAE
- Secure online payments (Card options if enabled)
- Any applicable shipping charges will be clearly shown at checkout
🔄 Returns & Exchanges Policy – Xee Mall
🗓 Return Policy
We offer a 7-day return policy for eligible items.
- Return requests must be made within 2 days of delivery
- Items must be:
- Unused
- In original packaging
- In the same condition as received
- With proof of purchase
⚠️ Returns without prior approval will not be accepted
❗ Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us immediately
- We will arrange a replacement or refund after verification
- Please record an unboxing video as proof
🚫 Non-Returnable Items
The following items are not eligible for return:
- Personal care products
- Customized or personalized items
- Sale or discounted items
- Gift cards
💰 Refund Process
- Approved refunds are processed within 5–7 business days
- Refunds will be issued via:
- Original payment method
- Bank transfer (for COD orders)
📩 Contact Us
For support or return requests:
- 📧 Email: Contact@xeemall.com (update if needed)
- 📞 Phone: +971-XXXXXXXXX (add your UAE number)