📦 Shipping & Delivery Policy – Xee Mall

🚚 Shipping Coverage
Xee Mall proudly delivers across the United Arab Emirates (UAE).

⏱ Order Processing & Delivery Time

• Orders are processed within 1–2 business days
• Delivery typically takes 2–4 business days after dispatch
• Delivery times may vary during public holidays or high-demand periods

💳 Payment Options

• Cash on Delivery (COD) available across UAE
• Secure online payments (Card options if enabled)
• Any applicable shipping charges will be clearly shown at checkout

🔄 Returns & Exchanges Policy – Xee Mall

🗓 Return Policy
We offer a 7-day return policy for eligible items.

• Return requests must be made within 2 days of delivery
• Items must be:
  • Unused
  • In original packaging
  • In the same condition as received
  • With proof of purchase

⚠️ Returns without prior approval will not be accepted

❗ Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:

• Contact us immediately
• We will arrange a replacement or refund after verification
• Please record an unboxing video as proof

🚫 Non-Returnable Items

The following items are not eligible for return:

• Personal care products
• Customized or personalized items
• Sale or discounted items
• Gift cards

💰 Refund Process

• Approved refunds are processed within 5–7 business days
• Refunds will be issued via:
  • Original payment method
  • Bank transfer (for COD orders)

📩 Contact Us

For support or return requests:

• 📧 Email: Contact@xeemall.com (update if needed)
• 📞 Phone: +971-XXXXXXXXX (add your UAE number)